Effective Date: July 1, 2023

Thank you for shopping at Wellness By Design, LLC ("Wellness By Design," "we," "us," or "our"). We want you to be completely satisfied with your purchase from our website, www.mywellnessdesign.com (the "Website"). This Refund and Returns Policy outlines the guidelines and procedures for requesting refunds and returns. By making a purchase on our Website, you agree to comply with the terms and conditions outlined in this policy.

 

Refund Eligibility
1.1. Products Covered
This Refund and Returns Policy applies to all physical products available for purchase on our Website.

1.2. Timeframe
To be eligible for a refund, you must request a return within 30 days from the date of purchase. After 30 days, we may not be able to process your refund.

1.3. Condition of the Product
To qualify for a refund, the product must be unused, undamaged, and in its original packaging. We reserve the right to refuse a refund or charge a restocking fee if the returned product does not meet these conditions.

Return Process
2.1. Initiating a Return
To request a return and initiate the refund process, please follow these steps:

2.1.1. Contact our customer service team by phone at 980-484-3158 or by email at drz@mywellnessdesign.com to notify us of your intention to return the product.
2.1.2. Provide your order number, the reason for the return, and any supporting information or evidence (such as photos) if applicable.

2.2. Return Shipping
If your return request is approved, we will provide you with detailed instructions on how to return the product. You will be responsible for the cost of return shipping, unless the return is due to our error or a defective product.

2.3. Return Confirmation and Refund
Once we receive the returned product and verify its condition, we will notify you of the approval or rejection of your refund. If approved, we will initiate the refund process within a reasonable timeframe. The refund will be issued using the original payment method used for the purchase, unless otherwise agreed upon.

 

Non-Returnable Items
The following items are non-returnable and not eligible for a refund, unless they are defective or damaged upon receipt:

Digital products or downloadable content
Gift cards or vouchers
Services or consultations

 

Damaged or Defective Products
3.1. Inspection upon Receipt
We take great care to ensure the quality and condition of our products. However, if you receive a damaged or defective product, please contact us immediately upon receipt.

3.2. Return Process for Damaged or Defective Products
To return a damaged or defective product, please follow the return process outlined in Section 2 of this policy. We may request additional information or evidence to assess the damage or defect.

3.3. Replacement or Refund
If the product is confirmed to be damaged or defective, we will either provide a replacement product (if available) or issue a full refund, including the return shipping costs.

 

Contact Us
If you have any questions or need assistance with our Refund and Returns Policy, please contact us using the following information:

Wellness By Design, LLC
210 South Lafayette Street, Suite 200
Shelby, NC 28150

Phone: 980-484-3158
Email: drz@mywellnessdesign.com

Please allow up to 30 days for us to respond to your inquiries.